Clear, Fair, and Upfront
We protect your investment while maintaining the quality of our services.
Flexible Cancellation
We understand business needs change. Contact us to discuss your options if circumstances arise.
Eligibility
Refund eligibility depends on the specific service agreement and program type. Custom terms may apply.
See your service agreement
Training Programs
For standard training programs, cancellation requests made 14+ days before the start date are eligible for a full refund.
14-day notice period
Custom Engagements
Custom consulting and development work follows the cancellation terms specified in your service agreement.
Agreement terms apply
How to Request
Email us with your company name, engagement details, and reason for the request.
hello@dogm.aiProcessing Time
Approved refunds are processed within 10 business days. Payment provider timelines may add additional time.
10 business days
Rescheduling Option
If your schedule changes, you may be able to reschedule to a later date instead of canceling.
Subject to availability
Exclusions
Completed services, materials already delivered, or cancellations made after program start are generally non-refundable.
Per service agreement
Need Assistance?
Our team can help you understand your options and find the best solution.